The Most Flexible Platform for Enterprise Contact Center Resiliency
CxEngage delivers the security and flexibility to empower your employees to work from anywhere across the globe. Exceed your customer experience goals on every channel with the industry’s only end-to-end cloud contact center solution with native video.
Engage Rapidly
With personalized, enterprise-grade cloud deployments, you can rapidly scale up resources by region and scale down operations as your business needs evolve. Talk with our call center specialists today, and extend your customer support to any new inbound department in as little as 48 hours.
Modernize Processes
Upgrade your workflows with confidence by moving to the cloud.
Omnichannel CX
Deliver a true omnichannel experience, including native video.
API-first Design
Easily integrate with mission-critical applications and 3rd-party apps.
Infinite Scalability
Start with one deployment and expand as you go.
Engage Everywhere
Our global network of call centers is our differentiator, and your key asset for flexibility. Quickly stand up data centers and international phone lines with our regional partners. Our pay-per-use pricing and microservices approach provide you with ultimate scalability based on your current needs.
Global Voice Deployments
Supports true global voice deployments offering security and compliance of traffic routing in region.
One Platform, Everywhere
Solution parity across all deployments, regardless of location and with no regional limitations.
Maximum Flexibility
Flexible, pay-for-use pricing, WebRTC delivery and micro-services approach to feature deployment.
Effortless Scalability
Scale up to thousands of agents in hours, not days. Scale down resources as business needs change. Scale out to different departments as required.
Engage With Confidence
With Lifesize CxEngage, every customer engagement starts with an implementation roadmap designed for you. We are committed to a full lifecycle of services and support to make your migration to the cloud successful from day one. Our disciplined account management process and tiered services plans provide multiple high-value customer touch points to make sure CxEngage grows with your needs, all supervised by a dedicated professional customer success team.
1. Deploy
Our professional services team will guarantee your implementation is successful based on your criteria.
• Professional Service Hours
• Implementation Guarantee
2. Manage
Every customer engagement starts with an implementation roadmap designed for your success.
• Customized implementation plan and migration roadmap.
3. Upgrade
Our services and integration packages allow you to upgrade your content center based on your priorities and requirements.
• Tiered services plans
• Customization
• Technical Account Management
• Expert services consulting hours
4. Grow
We deliver the business touch points and analysis you need to run and grow your business.
• Business reviews
• Quarterly virtual customer conferences
• Executive outreach
• Customer advisory council
5. Maintain
Ensure ongoing customer success with KPI tracking and a best-in-class SLA guarantee for uptime.
• SLA guarantee
• Semi-annual customer survey
Trusted by the Biggest Brands and Industry Analysts to Maintain Contact Center Continuity
Cloud Migrations With Concierge Support
Every customer engagement starts with an implementation roadmap designed for your success. With a worldwide distribution of data centers, along with global telephony extensibility, our professional services team will guarantee your migration is successful based on your criteria and timeline.
