Lifesize unveils new CxEngage capabilities and integrations
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Upload Attachments to Salesforce

Platform

What is it? A new flow notation called SFDXE Upload Attachment allows file uploads to a Salesforce object as an…

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Save Audio Artifact

Platform

What is it? This new flow notation can be used to upload an audio file or recording to CxEngage as…

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Third Party Conferencing

Platform

What is it? CxEngage now supports third-party conferencing. A new flow notation called Conference 3rd Party allows you to access…

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Customize User Management Email Template

Platform

What is it? Custom user management email templates are now available. Email templates define the content of transactional emails. Transactional…

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Non-Voice Transfers

Digital Channels

What is it? Provides agents with the ability to transfer non-voice interactions from Facebook Messenger, native chat, SMS and email…

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Skylight for Salesforce

Agent Experience

What is it? An out-of-the-box integration between the Skylight agent experience and the Salesforce.com CRM system. The integration allows agents…

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Skylight for Zendesk

Agent Experience

What is it? An out-of-the-box integration between the Skylight agent experience and the Zendesk CRM system. The integration allows agents…

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Skylight for Salesforce Lightning

Agent Experience

What is it? An out of-the-box integration between the Skylight agent experience and Salesforce Lightning. The integration allows agents to…

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Single Sign On (SSO) Usage Reports

Reporting

What is it? Two standard historical reports have been added to CxEngage: SSO Summary and SSO Usage by Tenant. SSO…

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