Lifesize unveils new CxEngage capabilities and integrations
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Basic Flow Logging and Debug Reports

Platform

What is it? Basic Flow Debug Logs add a new snapshot notation to the log interaction state and exposes a…

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Re-enable Tenant Level Conditional Resource Settings

Platform

What is it? "Resources" are used as a form of data access control. Users with "Restricted Access" permissions are granted…

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CxEngage Quality Management: Delete & Download Screen Capture Video Files

Platform

What is it? This update will provide users the ability to select, delete, and download video files that are stored…

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Search & Filter in Scroll Lists

Platform

What is it? Supervisors, Admins, and Quality Managers need an easy way of filtering user, resource, and group related entities…

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Update to Global Priority Queuing

Platform

What is it? The queuing algorithm within CxEngage has been optimized to improve the overall performance and allocation rate or…

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WFM Queue API Updates

Platform

What is it? In this update, we’ve added support for a broader, more granular set of metrics in our WFM…

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Configurable Service Level Agreement (SLA) by Queue

Reporting

What is it? Configurable SLA by Queue is a custom stat that is configured within the Admin Configuration UI to…

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Ringing Media for Queue Callbacks and Click-to-Dial

Platform

What is it? In a previous release, we introduced early media for Queue Callback and Click-to-Dial functions. Early media plays…

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Dynamic Media Lists

Platform

What is it? The Collect Digits and Play Media notations have been updated to include Media List and Dynamic List…

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