Lifesize unveils new CxEngage capabilities and integrations
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Variable Speed Control in CxEngage Quality Management Media Player

Platform

The CxEngage Quality Management media player has been improved to play recordings at variable speeds so supervisors and evaluators can…

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Update CxEngage Quality Management UI Column Names

Platform

Ensures consistency across CxEngage products to present a more uniform interface and minimizes customer confusion when comparing column names. Key Benefits:…

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Agent Recordings

Platform

What is it? A new flow default setting, Record Agents, has been introduced to allow the recording of agent side call…

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Agent State Monitoring

Platform

What is it? Supervisors can now remotely change an agent’s presence state or work mode in the new Agent State Monitoring page.…

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Basic Flow Logging and Debug Reports

Platform

What is it? Basic Flow Debug Logs add a new snapshot notation to the log interaction state and exposes a…

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Re-enable Tenant Level Conditional Resource Settings

Platform

What is it? "Resources" are used as a form of data access control. Users with "Restricted Access" permissions are granted…

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CxEngage Quality Management: Delete & Download Screen Capture Video Files

Platform

What is it? This update will provide users the ability to select, delete, and download video files that are stored…

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Search & Filter in Scroll Lists

Platform

What is it? Supervisors, Admins, and Quality Managers need an easy way of filtering user, resource, and group related entities…

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Update to Global Priority Queuing

Platform

What is it? The queuing algorithm within CxEngage has been optimized to improve the overall performance and allocation rate or…

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