Product Updates
CxEngage Enhanced Chat Widget Update
Digital ChannelsWhat is it? An enhancement to our updated chat widget released in Q4 2019. Send and receive attachments via CxEngage’s…
Read MoreInteraction Detail by Queue Advanced Reports
ReportingWhat is it? New Interaction Detail by Queue Report available in Historical Reporting – Advanced Reports. Displays the interaction details…
Read MoreHistorical Reporting: Filtering by Groups & Skills
ReportingWhat is it? The ability to filter by groups and/or skills is now available in Standard and Advanced Historical Reports.…
Read MoreVariable Speed Control in CxEngage Quality Management Media Player
PlatformThe CxEngage Quality Management media player has been improved to play recordings at variable speeds so supervisors and evaluators can…
Read MoreCxEngage Enhanced Chat Widget (Early Access)
Digital ChannelsWhat is it? Configurable, customer-facing chat styles. Generates HTML to paste into brand’s website without coding. Upload welcome notes and…
Read MoreUpdate CxEngage Quality Management UI Column Names
PlatformEnsures consistency across CxEngage products to present a more uniform interface and minimizes customer confusion when comparing column names. Key Benefits:…
Read MoreAgent Recordings
PlatformWhat is it? A new flow default setting, Record Agents, has been introduced to allow the recording of agent side call…
Read MoreHistorical Reporting Upgrade (Historical Reporting V2)
ReportingWhat is it? We’re excited to announce the availability of CxEngage’s upgraded business intelligence platform to improve user experience. Our enhanced platform for…
Read MoreAgent State Monitoring
PlatformWhat is it? Supervisors can now remotely change an agent’s presence state or work mode in the new Agent State Monitoring page.…
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