Lifesize unveils new CxEngage capabilities and integrations
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CxEngage Enhanced Chat Widget Update

Digital Channels

What is it? An enhancement to our updated chat widget released in Q4 2019.  Send and receive attachments via CxEngage’s…

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Interaction Detail by Queue Advanced Reports

Reporting

What is it? New Interaction Detail by Queue Report available in Historical Reporting – Advanced Reports. Displays the interaction details…

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Historical Reporting: Filtering by Groups & Skills

Reporting

What is it? The ability to filter by groups and/or skills is now available in Standard and Advanced Historical Reports.…

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Variable Speed Control in CxEngage Quality Management Media Player

Platform

The CxEngage Quality Management media player has been improved to play recordings at variable speeds so supervisors and evaluators can…

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CxEngage Enhanced Chat Widget (Early Access)

Digital Channels

What is it? Configurable, customer-facing chat styles. Generates HTML to paste into brand’s website without coding. Upload welcome notes and…

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Update CxEngage Quality Management UI Column Names

Platform

Ensures consistency across CxEngage products to present a more uniform interface and minimizes customer confusion when comparing column names. Key Benefits:…

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Agent Recordings

Platform

What is it? A new flow default setting, Record Agents, has been introduced to allow the recording of agent side call…

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Historical Reporting Upgrade (Historical Reporting V2)

Reporting

What is it? We’re excited to announce the availability of CxEngage’s upgraded business intelligence platform to improve user experience. Our enhanced platform for…

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Agent State Monitoring

Platform

What is it? Supervisors can now remotely change an agent’s presence state or work mode in the new Agent State Monitoring page.…

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