The CxEngage App Store
Built for flexibility. Built for Business.
CxEngage brings a microservices 2.0 and a true cloud architecture to the contact center. Configure CxEngage to work with your proprietary technology, or connect to a variety of powerful apps and native integrations to suit your needs.
Enhance your IVR workflows with the power of conversational AI and natural language processing. With Omilia, you can build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations. Contact center managers can also use and deploy pre-configured miniApps for many popular verticals and languages without any coding.
Jacada Interact is a cloud-based and browser-based tool that allows managers to create, test, and update customer support flows without low code. From the same automation platform, clients are able to build bots that guide, assist, automate and unify the employee workspace, as well as bots that enable customers to tap, text and talk across any touchpoint.
CallMiner’s speech analytics capability provides CxEngage customers with the ability to analyze each call using the three capabilities designed into CallMiner’s offering – Analyze, Coach, and Alert.
Connecting CxEngage to Verint's Workforce Engagement Cloud brings enterprise-grade security and cyber intelligence to your critical customer experience functions. Utilize out-of-the box features like speech transcription and speech analytics to monitor customer conversations in near real-time, and easily spot rising trends and potential issues.
CxEngage's API integration with Ivinex allows for structured queries on all of the data within the system. Permissions are easy to set, and the security credentials follow modern authentication standards. Data delivery is currently done using XML, but a JSON version will be available soon.
Integrate CxEngage with Autoreach to bring a smart and automated dialer into your campaigns and outbound strategy. Autoreach gives contact center managers the ability to design a variety of workflow sequences. Use the Preview mode when your reps need substantive pre-call research and/or high autonomy over whom they reach out. Use the Blended or Power modes to automatically dial through a contact list.
“[CxEngage] is nearly infinitely moldable to fit your contact center needs.”
Gartner Peer Insights
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Cloud Migrations With Concierge Support
Every customer engagement starts with an implementation roadmap designed for your success. With a worldwide distribution of data centers, along with global telephony extensibility, our professional services team will guarantee your migration is successful based on your criteria and timeline.