Communications For The Modern Workplace
Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device.
Driven By Customer Obsession
Your business isn’t just your products, services or brand. It’s people, conversations and relationships. Our customers know they have a true partner in Lifesize who understands their unique needs and is deeply dedicated to their success. We are the industry leaders for customer satisfaction with a world class NPS score of 84 and we stand behind our service with an industry-leading uptime service level agreement.
Your Path to Success
We have a long track record of success in the contact center industry. Here’s how we’re different.
No more worries about downtime or outages. Our solution is always-on so you can handle any type of interaction whenever and where ever you need to. We back it up with our SLA guarantee.
Insightful Analytics and Reporting
No more trying to make sense of reports run from
disparate systems. We gather all your data – even if it’s in multiple systems – so you have one source of truth you can trust. You’ll have all the information you need before you need it.
Outstanding Voice Quality That’s Cost-Effective
Poor call quality can negatively impact the customer experience. With Serenova, we keep interactions local and in-region which means you get far better call quality, even internationally, at a cost-effective and predictable price.
Siloed solutions are inefficient, expensive, and frustrating. CxEngage is a Contact Center as a Service (CCaaS) solution with unified Workforce Optimization and pre-built integrations to the world’s largest CRM providers. Get a consolidated view of all your data for more powerful insights, boost agents’ productivity by eliminating switching between screens, and eradicate repetitive administrative tasks.
Deep Industry expertise
We have over 18+ years of success in the contact center industry which means we understand your business on a level that many of our competitors can’t match.
Customer-obsessed brands choose Serenova, because we offer true omnichannel interactions, the ability to securely scale up or down, and deep industry expertise.